In-Person & Virtual Event FAQs

Once you complete all required fields of the online registration page, you will be asked to verify the information and be given the opportunity to make edits. After you click “Submit" at the bottom of the page, a screen should appear thanking you for registering and you should receive an email confirming receipt of your registration. If you do not see this screen and/or do not receive this email, contact your MTA Global Experiences Team, whose information may be found in the event invitation you received.

All invitations (and registration pages) are personalized and specifically linked to the original recipient of the invitation email, so you will need your own invitation in order to register. If you need to request an invitation, contact the MTA Global Experiences Team, whose information may be found in the event invitation.

For face-to-face attendees, Event Reservation Confirmation emails are usually sent to attendees with finalized reservations approximately 10 days prior to the event. Registration and travel booking deviations may delay receipt of your Event Reservation Confirmation email.

For screen-to-screen (virtual) attendees, you should receive an initial Confirmation Email within a few days after you register. For your convenience, this email will be resent just prior to the Virtual Event.

For face-to-face attendees, the Event Reservation Confirmation Email details your personal reservations for the event, including hotel, travel and ground transportation, as well as important event information (i.e. event contacts, tentative schedule of events, recommended attire, etc.).

For screen-to-screen (virtual) attendees, the Confirmation Email contains information regarding how to join the event, including your unique URL link, as well as important event information (i.e. event contacts, system requirements, etc.).

Attendees are asked to arrange transportation in their home city between their home (or office) and the airport. The cost of taxi or airport parking is an approved reimbursable expense and must include an itemized receipt. Contact your MTA Global Experiences Team if you have any questions regarding transportation in your home city.

Both options are available to local attendees. If you plan to drive to the event, indicate this when completing your registration. Parking at the event hotel will be arranged on your behalf and expenses, such as mileage and tolls, may be submitted for reimbursement after the event. If you take a taxi or utilize public transportation, request itemized receipts in order to submit these approved expenses for reimbursement.

Contact your MTA Global Experiences Team to discuss this request. Due to certain guidelines/restrictions, guests may not always be accommodated in ground transportation arranged through the event.

Information on where to meet your transportation to the hotel at the event city airport will be included in the Event Confirmation Notice that is sent to you via email prior to the event.

Contact your MTA Global Experiences Team to discuss this request. In most cases, if you are renting a car due to preference, the rental car fee and any additional charges such as insurance and mileage would be considered non-reimbursable expenses.

The Event Sponsor requires hotel accommodations for event attendees to be booked through MTA. Contact your MTA Global Experiences Team if you have any questions regarding this process.

The special room rate negotiated for event attendees may be found in the event invitation you received. Please note that extensions are subject to hotel availability.

Indicate this request when completing your registration. The MTA Global Experiences Team will relay your request to the hotel, however, please note that such requests are not guaranteed because they are controlled by the hotel and granted based on availability.

Contact your MTA Global Experiences Team to discuss this request. Double/triple occupancy fees (if applicable) will be charged to your personal credit card.

All hotel reservations will be made by MTA as part of a pre-negotiated group booking, therefore, individual confirmation numbers are not provided to event attendees. A personalized Event Confirmation Notice is sent to you via email prior to the event, which includes details of the hotel reservation made on your behalf. Any changes should be made through the MTA Global Experiences Team.

The reimbursement amount indicated on the Expense Reimbursement Form is a guideline provided by the Event Sponsor. Reasonable event-related expenses that exceed this amount will most likely be approved if submitted correctly with itemized receipts and on time. Reimbursement requests requiring additional follow-up due to missing or unclear information may delay your reimbursement.

Unless otherwise noted, the event will handle payment of gratuities for the hotel staff (i.e. bellman and housekeepers) and drivers on your behalf. If you wish to provide additional gratuities, beyond what the event is paying, this would be at your own expense and is not reimbursable.

In most cases, yes. Retain all itemized receipts for any expenses incurred and plan to submit for reimbursement. Refer to the Expense Reimbursement Form for details regarding recommended costs for meals purchased in the event city due to legitimate travel reasons.

MTA’s Finance Department will endeavor to provide reimbursement in your preferred currency.

Due to strict hospitality and compliance regulations, MTA’s Finance Department is unable to provide cash reimbursements. Attendees will receive expense reimbursements via wire transfer after the event.

Click here for standard expense guidelines.

Corporate and Vendor attendees should seek reimbursement for event-related expenses through their standard company reimbursement process.

Indicate this when completing your registration. For your convenience, MTA’s travel partner may be able to assist with travel reservations for your guest, however, you will be responsible for all associated costs, including any agency transaction fees.

Register for the event as soon as possible. The MTA Global Experiences Team will contact you regarding the travel visa process.

Contact your MTA Global Experiences Team prior to making plans to drive to the event. Mileage reimbursement is subject to Event Sponsor guidelines and approval.

The Event Sponsor requires travel arrangements for site attendees to be booked through MTA. Contact your MTA Global Experiences Team if you have any questions regarding this process.

Indicate this request when completing your registration. The MTA Global Experiences Team will advise the hotel on your behalf. You do not need to contact the hotel separately. Any additional nights for personal reasons will be charged to your personal credit card. Please refer to the event invitation for cancellation deadline details when requesting additional nights for a personal stay.

If you are attending the event via your computer, the web browser client should download automatically when you join the event via your unique URL link. If you wish to join from an Apple or Android mobile device, the Zoom app can be downloaded from the Apple App Store or Google Play Store, respectively.

Click here for a complete list of download options.

You do not need a Zoom account to attend a Virtual Event; all you need is the link for the specific Virtual Event you are attending. If you need this link to be resent, email virtualevents@millertanner.com to request. Make sure to include the Event ID or Event Name and Date when emailing.

For the best possible experience, we recommend using an Ethernet connection and USB headset. Click here to run a system check and verify your system/device meets the requirements for participation in a Virtual Event.

You should have received a Confirmation Email with your unique URL link to access your Virtual Event. If you need this link to be re-sent, email virtualevents@millertanner.com to request. Make sure to include the Event ID or Event Name and Date when emailing.

Prior to the event, we recommend running a system check to verify your system/device meets the requirements for participation in a Virtual Event. Click here to test. On the day of the event, we recommend joining at least 10-15 minutes early to ensure you are able to connect without issue.