The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers. Today we introduce you to Customer Success Specialist Lauren Scutella. As a customer success specialist, Lauren helps onboard our customers laying the groundwork for a successful customer journey experience.
Meet Lauren Scutella, Customer Success Specialist
Strengths (based on CliftonStrengths): Empathy, Consistency, Developer, Positivity, and Relator.
Tell us about your current role with MTA. What are your primary responsibilities?
I am a customer success specialist here at MTA. I am in charge of onboarding the customer and gathering all the crucial details to be confirmed before moving into operational planning. This entails collecting dates, locations of interest, number of attendees, and the overall flow/goal of the event to set up the Global Experience Team for success.
What did you do before joining MTA?
I worked for a healthcare non-profit in customer service before joining MTA.
What do you feel are the most fulfilling aspects of your job?
I feel working collaboratively across departments within MTA to ensure a successful event is one of the most fulfilling aspects of the job. It is rewarding to see all the hard work and pieces come together seamlessly to create an impactful customer experience. Also receiving recognition for delivering world-class customer service from our customers adds another layer of fulfillment, knowing our efforts positively impact people’s experiences.
What are some key strategies for launching a successful meeting?
I’ve observed that having advance notice from the event date allows for great success. A long planning timeline allows MTA’s thorough processes to work, creating high attendance ratios, good venue availability, and time to focus on the details of the event.
MTA prides itself on delivering exceptional customer service at every stage of the planning process. From initial consultation to post-event follow-up, we’re committed to providing prompt, professional, and personalized support to customers. This dedication to customer satisfaction helps build long-term relationships and fosters customer loyalty.
What is the one must-have for every event?
A desirable location and amenable food options are a must!
What makes Miller Tanner Associates stand out as a meeting planning company?
With a strong international presence and a network of partners worldwide, MTA has the capability to organize meetings and events across the globe. This global reach allows our team to handle complex logistical challenges and navigate cultural differences seamlessly, ensuring successful outcomes for customers regardless of location. MTA prides itself on delivering exceptional customer service at every stage of the planning process. From initial consultation to post-event follow-up, we’re committed to providing prompt, professional, and personalized support for customers. This dedication to customer satisfaction helps build long-term relationships and fosters customer loyalty.
Why do you think that the MTA Workshops are important? What do you get most from this time together?
MTA’s workshops are extremely valuable because they facilitate knowledge sharing, skill development, team building, goal setting, and innovation, ultimately contributing to the company’s success and its ability to deliver exceptional services to customers. The biggest takeaway from these Workshops is the relationships we create and strengthen with each other. Teamwork makes the dream work and getting this crucial face-to-face time together as a remote company gives us the drive and support we need to continue to do great work.
What do you do for fun?
I enjoy spending time with my family and friends, trying new restaurants, going to concerts, and dog sitting. It is the small moments that fill my cup!
To learn more about the MTA Team, visit www.millertanner.com.
