The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers. Today we introduce you to Key Account Manager Juan Fonseca. With fluency in both Portuguese and Spanish and his impeccable adeptness for customer relations, Juan is an invaluable member of the Commercial Team assisting with both North American and LATAM customer accounts.
Meet Juan Fonseca
Tell us about your current role with MTA. What are your primary responsibilities?
As a key account manager, my job is to build and maintain trustful and long-lasting relationships with our customers. My primary responsibility is to listen to our customers’ event needs and align them with our product and services.
What did you do before joining MTA?
I’ve always been involved with sales and account management. I love helping customers and have applied that passion across industries, such as technology, hospitality, and media & entertainment.
Languages spoken:
I speak fluent English, Portuguese, and Spanish.
What do you feel are the most fulfilling aspects of your job?
Definitely helping our customers to find solutions to their pain points. It brings so much joy brainstorming with our customers, finding ways for them to be more efficient, so they can focus on what it matters the most.
What are some of the latest trends you are seeing with meetings and events?
Post pandemic, companies are really excited to host in-person meetings again, but also recognize the inclusiveness that virtual events can offer. So, what we are seeing is that companies are combining the best of both world and hybrid events are more popular than ever.
What are some key strategies for launching a successful meeting?
Timing is everything when planning a meeting, knowing how long each part of the process can take, and staying on top of those details. The good news is that MTA has that timeline figured out and will help you every step of the way.
How does MTA design events to meet the customer’s goals?
MTA listens to the customer’s unique needs and thinks outside of the box when planning your event. We are masters in pivoting if required, resulting in a seamless event experience for our customers. Our team is ready to support at any stage – from the initial planning to the post event reconciliation.
We provide service with soul, which means we make our customers’ visions, goals, and challenges our own.
What makes Miller Tanner Associates stand out as meeting planning company?
MTA is a results-oriented company and we will do everything in our power to ensure our customers have a great event experience. We are problem solvers at our core and love a good challenge. We are clear and proud of our values and mission as a company; we provide service with soul, which means we make our customers’ visions, goals, and challenges our own.
What do you do for fun?
Travelling is a big part of my life and I try to do as often as I can. Besides that, you can catch me biking or scootering with my 5-year-old son.
Where are you originally from? Where do you live and what do you love most about your state/city? Any must-see tourists spots?
I am originally from Brazil and moved to California 16 years ago. I live in Santa Barbara, California where we are blessed with great weather throughout the year. I love to be able to go to the beach or to the mountains in less than 30 minutes. When coming to town, visitors need to check out the “SB Funk Zone”, a newly renovated area of the city full of street art, wine tasting rooms, art galleries, shops and cool restaurants.
Why do you think that the MTA Workshops are important? What do you get most from this time together?
I think it’s extremely important for us to spend this time together; it’s a time to learn from one another, to celebrate results, and finally to align our vision and goals for the year ahead.
