The Miller Tanner difference is our people. That’s why we want to introduce you to our team of superstars that bring our corporate meetings and events to life for our clients.
Today, we want to introduce you to Dan Conroy, Director of Technology Services, residing in the New York Area. Dan is one of the newest members of our team, so we thought this would be the perfect opportunity to introduce him to you!
Meet Dan Conroy
You recently joined the Miller Tanner team. When did you start and what did you do prior to coming to Miller Tanner?
I joined the Miller Tanner team in January 2016. For the last eight years, I was a management consultant focused on business technology for small to midsize companies — primarily in tri-state (NY metro) area.
Tell us about your current role – What do you do as ‘Director of Technology Services’?
It’s a dynamic role. I am responsible for the both the developmental and operational technology sides of the business. I love that MTA has real products under development and has real scale. We may not be a Global Fortune 500 Company (yet) but we face many of the same challenges. Those challenges and opportunities are what keeps the work fun and interesting.
Why is technology so important to Miller Tanner and our clients? In other words, how does technology play an integral role in the meetings and events we provide?
Technology is important to Miller Tanner and our clients for several reasons.
First and foremost, the technology is what enables Miller Tanner to have employees seamlessly linked around the globe servicing the needs of our clients; we have 65 full time staff on six continents. Next, the technology we currently have, and are continuing to enhance, enables our clients to see who has been invited to their meetings, their invitation status, as well as provide ad hoc reporting so our clients are empowered to keep their management informed. Additionally, our technology allows us to host Virtual Meetings on our proprietary system with very insightful reporting overlays.
Our Virtual Meetings can be combined with our Face-to-Face Meetings by linking them through our Hybrid Meeting option providing flexible solutions if a client has a scheduling conflict and needs to be two places at the same time.
Finally, our On-Demand Trainer, Learning Management System, allows our clients to capture their meeting content and re-purpose that content and provide it securely as needed to anyone around the globe.
What is the biggest technological challenge of conducting meetings across the globe every day?
In short, one of the biggest challenges, or variables, to conducting virtual meetings is the Internet connection. As ubiquitous as the Internet might be, it’s far from consistent. Virginia will present a different set of challenges than say, Venice. Another component that adds to the fun is working across global time zones. Since our days are very dynamic, the ability to pivot and think on your feet is paramount to keeping up with the challenges and being successful.
Is this your first time working for a virtual company? And if so, what is that like?
This is not my first time working for a virtual company. Virtual companies can be a bit more challenging when you start because it can be harder to connect with your team. However, good technology helps overcome that barrier.
How does technology play a role in making Miller Tanner work well as a virtual company?
Technology is the glue that links us as one organization. This company has been virtual since Inception, which in 1997 was on the cutting edge. The virtual part of the company enables us to hire the best talent regardless of where they sit in the world, and it’s my team’s job to support their connection needs.
What is your favorite piece of technology that you couldn’t live without?
I try not to get too attached to any one piece of technology or service — things change too quickly. I suppose if I had to pick one it would be my laptop. Or maybe Netflix.
What do you enjoy most about working at Miller Tanner?
The flexibility Miller Tanner provides for me is one of my favorite aspects. As a former business consultant, I sometimes missed the comradery of a team environment – teammates to discuss various ideas with, that sort of thing. I prefer smaller companies because you are empowered to do things that make an impact within the organization.
How does Miller Tanner create exceptional client experience through the use of technology? In other words, how does technology play a role in the client experience?
Our people really create the exceptional experiences and our technology supports them; Our business is about top level of service through connectedness.
